Refund policy

Solvye 30-Day Return & Refund Policy

We want you to love your Solvye device. If not, you can request a return within 30 days of delivery.

How to start a return

  1. Email us at solvye@outlook.com with your order number and reason for return.

  2. If your return is approved, we’ll send RMA instructions and the return address.

  3. Items sent back without prior approval cannot be accepted.

Eligibility

  • Item must be in like-new condition, unused or gently tried, with all original packaging, accessories, and manuals.

  • Include the receipt or proof of purchase.

  • For hygiene and safety, devices showing excessive wear, damage, or unsanitary condition may be declined.

Return shipping

  • For change-of-mind returns, the customer covers return shipping to our facility (address provided after approval).

  • If the item is defective, damaged, or incorrect, we’ll cover reasonable return shipping or provide a prepaid label.

Damages & issues

Please inspect your order on arrival and contact us right away if it’s defective, damaged, or the wrong item so we can make it right (replacement or refund).

Exceptions / non-returnable items

  • Gift cards and final-sale items are non-returnable.

  • Returns that are missing accessories or packaging may be partially refunded.

Exchanges

The fastest way to get what you want is to return the item for a refund and place a new order once your return is accepted.

EU 14-day cooling-off period

If your order ships to the European Union, you also have the legal right to cancel within 14 days of delivery for any reason. Items must be returned in the same condition, with original packaging and proof of purchase. This right is in addition to our 30-day policy.

Refunds

  • We’ll inspect your return within 2–3 business days of receipt and notify you of approval.

  • Once approved, refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

  • If it’s been more than 15 business days since approval and you haven’t seen the refund, please contact us at solvye@outlook.com

 

 

Note: This policy does not affect your statutory rights.